Newcastle Building Society is committed to its branch network despite a trend of bank branch closures in the north east. The society has invested significantly in providing face-to-face services across the region. Donna, the new team leader at the Society’s branch in Sunderland, is enthusiastic about returning to the branch where she started her career. She vows to build on the success and meet local people’s needs by delivering the best possible face-to-face service.
In addition to its commitment to investing in its branch network, Newcastle Building Society has opened several new locations in recent years, including community partnership branches in Yarm, Wooler, Hawes, and Knaresborough. The Society is taking over the space from retailer French Connection in Monument, Newcastle’s city center, to set up a brand new flagship community branch. John Hicks, head of branch network, is confident that Donna’s customer and community focus and enthusiasm will be a real benefit to the city.
The Society assures its members that it will continue to offer passbooks, alongside digital options. This comes as many high street providers reduce access to passbooks at a time when savers value the convenience, security, and extra reassurance of managing their money in a branch. Bdaily’s Mark Adair reports on this latest news from Newcastle Building Society.